Welcome to Excellence

Welcome to Excellence is the most successful customer service training initiative in the UK. The one day courses are organised across the county providing tourism employees with the skills they need to produce consistently high standards of service. In 2007/8, over 600 Cumbrian employees benefited from the one day training course.

The courses generally run from 09:30 - 16:30. The cost of one day courses includes all refreshments, participant guide, certificate and badge.

For more information please contact Pauline Crossley at pcrossley@cumbriatourism.org.

Welcome All  - £75

This course offers practical advice and guidance on providing a service to customers with disabilities and specific needs. It covers a range of sensory, mobility and learning disabilities, and concentrates on an individual's responsibility for effective communication, enhancing accessibility and delivering a high quality service to customers with specific needs.

Welcome Host - £60

Welcome Host is a one day training programme designed to help participants to acquire new customer service and communication skills, and improve their knowledge of local facilities and services. Welcome Host focuses on providing higher standards of services to visitors leading to enhanced levels of customer satisfaction and repeat business.


Welcome Host Plus - £60

This programme builds on and extends the knowledge and skills developed through Welcome Host. It helps participants to develop further in their customer service and communication skills to enhance the quality of service, and ensure they are able to work effectively as part of a customer focused team and covert enquiries into sales.

Welcome Line - £60

This programme is designed to give you the ability to use professional telephone techniques. The programme shows you how to create a favourable impression when on the telephone and to communicate effectively by phone and email. Welcome Line also informs you of how to use the telephone as a sales and marketing tool and how to handle difficult calls and complaints. 

Lead, Motivate & Succeed - £75

New for 2008.  Ideal for anyone with supervisory responsibilities (from kitchen to front of house) who would like to improve their leadership skills and discover how to motivate their teams.  



Welcome Management - £75

This is a superb one day's course for anyone who feels they would like to really examine their customer service and develop a useful strategy specific to their business.  Suitable for owner/managers or heads of departments.  If you fail to plan, you plan to fail...book now!



To download a booking form click here.