Business Support

Welcome to Excellence Customer Care Courses

A familiar favourite and recognised as one of the UK's most successful customer training initiatives, ‘Welcome to Excellence' delivers wide ranging courses to people working in tourism, hospitality, leisure, travel and related industries. Contact Cath at cath@peoplejunction.co.uk

Business Support

Cumbria Tourism is pleased to be able to offer a wide range of business advice and support services for all types and sizes of tourism businesses, from sole proprietors to large tourism employers.

Whether you need advice on quality gradings or are looking to develop your marketing, this area of our website is designed to answer some of the questions you might have, tell you about the assistance Cumbria Tourism can provide and give you details of other organisations that you may also need to contact.

Put training on your menu

A range of exciting new courses from as little as £10. Book now

Cumbria Tourism Awards

Find out more about Cumbria Tourism Awards. more

Quality assessments

For advise on Quality Cumbria and National inspections contact Gaynor Anderson at Cumbria Tourism on 01539 825011

Customer Profiling

Find out more about your customers and how to obtain more of them, through our Customer Profiling service, discounted rates for Cumbria Tourism members

Welcome to Excellence Courses

A host of new dates and locations for the Welcome to Excellence customer service courses can be viewed from our calendar

Starting Up

Many people dream of escaping the rat race and starting a tourism business in a beautiful location.

Prevent your dream from becoming a nightmare by making sure you know exactly what's involved before you sign that resignation letter more

Quality

For advice and information about achieving and improving your quality grading, whether you are an accommodation business or visitor attraction.

Visitors are making more and more ‘green friendly' choices. Whether you are pale green or dark green there's a green accreditation to suit more

Training & Skills

Successful businesses need good well-trained staff and owner operators with the skills to lead and develop their wider business vision.

Cumbria Tourism, and other organisations, offer courses covering a wide range of topics, including customer service, leadership and management and environmental issues further information

Awards

The Cumbria Tourism Awards celebrate and recognise the best in the business. Winning an award can help your business gain local, regional and national recognition more

Legislation & Regulation

A common complaint among small businesses is how difficult it is to keep up to-date with rules, regulations and legislation.

Use our tools to ensure you always have the current information to hand further information

Business Networking

Running a business can be quite isolating, so member meetings are a great way to share knowledge, discuss common issues and keeping abreast of industry trends more