Training and Skills
Successful businesses need good, well-trained staff and owner operators with the skills to lead and develop their wider business vision.
Cumbria Tourism offers courses and training covering a wide range of topics including customer service, leadership and management, the Destination Management System and environmental issues. We also work with many other organisations to provide information about other courses which may be of interest to tourism businesses.
These pages also feature information about other initiatives that will help you address the skills needs of yourself and your staff.
Destination Management System (DMS)
Support and one-to-one advice on using the DMS is available. Alan Airey, Cumbria Tourism's DMS trainer can visit you at your business at a convenient time for you. further information on the DMS
A familiar favourite and recognised as one of the UK's most successful customer training initiatives, ‘Welcome to Excellence' delivers wide ranging courses to people working in tourism, hospitality, leisure, travel and related industries. more information
Leadership and management
Whether you are new to management or an old hand, there are courses to inspire and motivate. more information
Green awareness
Sustainable tourism, Eco-tourism, Green tourism. There are many labels but one thing is certain: you can't afford to be left behind. more information
Welcome to Carlisle & Hadrian's Wall
‘Welcome to Carlisle', the newest of the prestigious Welcome to Excellence training courses, has its launch in January and five dates are already on the training calendar. Carlisle Tourism Partnership has committed funding to encourage as many people as possible to become ambassadors for the Carlisle area. As a result, the course costs just £10 per delegate!
If you work in the hospitality, leisure, retail or travel and tourism sector in Carlisle or surrounding areas and would like to be an ambassador for the area and take part in this exciting new venture or need to know more, please email Pauline or Jan or call 01539 822222
Happy customers - the secret of success
Do you have what it takes?
Going the extra mile
Check out your communication skills
Helping those with special challenges
Welcome All has the answers!
FREE independent training advice
Support is available in the North West to help you find the right training for your staff through Train to Gain. An expert skills broker can work with you on a one-to-one to help you find:
- The right skills to boost your business
- Top quality courses and training providers
- Available funding options to help pay for training
Call 0800 015 5545 or visit their website to get in touch with a Skills Broker.
