Welcome to Excellence

Welcome Host Gold £85.00
The Welcome Host Gold one-day training course gives participants today's core customer service skills - reflecting the latest techniques and best practice. It is a highly flexible course, and can be tailored to include content and knowledge specific to destinations and businesses.

Welcome Host Gold participants will:
• develop proactive communications skills
• recognise different customer expectations and how to meet them
• better understand their frontline sales and service role
• be confident in effectively tackling difficult situations
• learn why teamwork is vital in a customer-facing environment
 more details


Welcome All £85.00
Welcome All recognises that it is the environment which causes problems for many people with mobility or sensory disabilities. The programme provides participants with practical advice and cost-effective ideas to enhance service quality for customers with disabilities and specific needs.

You will look at:
• the benefits of an accessible service
• key provisions from the Equalities Act
• practical advice on how to provide the best service
• how to communicate effectively
• how to improve accessibility
• guidance on a range of sensory, mobility and learning disabilities
 further details


Telephone Excellence £85.00
Welcome Line helps participants maximise sales by helping partcipants acquire the skills needed to convert enquiries into sales and communicate effectively on the telephone and via email.

On the course you will:
• create a positive impression
• improve your communication skills
• handle enquiries
• up-sell and on-sell
• handle difficult calls effectively


Welcome Host Plus £85.00
Welcome Host Plus builds on the knowledge and skills already developed from the Welcome Host programme enabling you to offer customer service at its best.

You will look at how to:
• aim for world class service
• understand your customers and your competition
• turn negatives to positives
• implement effective service recovery procedures
• build a winning team
• convert enquiries into sales

Win More Conferences and Events £85.00
This course recognises that in most locations, an increasing number of venues are competing to host conferences, events and meetings and in order to excel, operators need to take their sales to the next level. This programme provides participants with the secrets of sales success, including customer targeting, building a customer-focused team and competitive marketing strategies.

You will look at how to:
• identify target customer needs and expectations
• develop high-quality facilities and services
• build a customer-focused and sales-orientated team
• identify your competitors
• work effectively with your suppliers and other relevant agencies
• prepare to sell your facilities and services effectively
• undertake reactive and pro-active selling
• make the most of marketing opportunities, including e-marketing, social media and networking events
• plan and deliver events that meet and exceed customer expectations
• increase business through customer loyalty and recommendations
• increase sales turnover and profitability.


Call 07787411252 or email cath@peoplejunction.co.uk to find out about the in-house training opportunities at a much reduced rate!