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Welcoming International Customers Course

If your business welcomes international visitors your front line staff can make a huge difference to their experience. Having an understanding of different cultures and having the skills and confidence to cater for them is an essential part of delivering great service – and vital to attracting more international visitors. This course is highly practical and participative and facilitated by a specialist trainer. Delegates will be given a guide full of exercises, hints and tips and learning point reminders. Everyone successfully completing the training receives a Welcome to Excellence lapel badge and attendance certificate.

Welcoming International covers the following topics:

  • Key international visitor trends and insights
  • Overseas visitor expectations and motivations
  • What is culture and why intercultural skills are essential
  • How to work effectively with language difference
  • Everyday business practicalities that make a difference to world class service experiences
  • Essential information about social media channels and on-line translation services

Who will benefit and how

Your team will:

  • feel more confident about looking after the needs of your international customers
  • have a clear idea of what needs to be done in the workplace to meet and exceed expectations

Your international customers:

  • the welcome they receive will create an excellent first impression which will be sustained throughout their visit
  • they won’t be able to wait to share their experiences with others and recommend your business

To book your place click here.

Date
October 30
Time
9:00 am - 1:00 pm
Cost:
Free
Event Category:
Location
Lindeth Howe Country House Hotel
Longtail Hill
Bowness-on-Windermere, LA23 3JF
+ Google Map
Website
https://www.lindeth-howe.co.uk/
Organiser(s)
Cumbria Tourism
Phone:
01539 822222
Email:
Website:
www.cumbriatourism.org

For more information on events

Contact Sam Tollerson on
01539 822222 or stollerson@cumbriatourism.org