University of Cumbria – Sustainable and Low Carbon Food: what does the future hold?
Eco-Innovation Cumbria Event Sustainable and Low Carbon Food: what does the future hold? September 23rd – 17.30 – 21.30, Sticklebarn, Langdale. Aimed at the food sector this event will focus on reducing carbon footprint through efficiencies, reducing food waste, food that is less carbon intensive to produce, and sustainable energy use along with consumer product information. We welcome keynote speaker, Mike Berners-Lee, Small World Consulting. Mike is a professor at Lancaster University where his research includes sustainable food systems and…
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Taking England to the World Workshop
Looking to expand into international markets? Looking to grow international sales? Cumbria Tourism and VisitEngland would like to invite you to Taking England to the World – a one day training programme, in conjunction with Google Digital Garage, which aims to help your business become international-ready. Developed as part of the government’s £40M Discover England Fund, this course is designed to equip you with the skills and foundations to develop and promote your product for sale in international markets. Demand for this…
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Mental Health First Aid Course
Course content Delivered by an accredited trainer with MHFA England and the Royal, Society for Public Health, this FREE workshop is designed to provide essential knowledge and confidence in mental health. You will learn skills on how to listen, reassure and respond positively and effectively, to those experiencing poor mental health. ▪ Awareness of common mental health conditions ▪ Signs and Symptoms ▪ Case studies (Practical) ▪ Trauma Informed Care ACE’s ▪ Provide an understanding of how to look after…
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How to manage, engage and nurture your staff from start to finish workshop
Given the serious challenges with recruitment and retention in the tourism industry it’s important you ensure the employee journey with your business is a positive one. Knowing what you need to do (by law) and what you can do (best practice) will help attract and retain competent team members. This workshop will walk you through your employee’s journey with you starting with recruitment and concluding with their departure. We will talk about what you need to have done to comply…
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Customer Service Workshop
Why attend: This FREE workshop will help employers/employees to understand the importance of good customer service. It looks at the importance of appropriate behaviour and communication techniques and the consequences of not getting this right. Who should attend: Employers/employees working in a customer service role who deal directly with customers face to face, over the phone or by email. Why it’s important: No matter what size/type of business you operate, excellent customer service needs to be at its core, if…
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