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Sep 26

Mental Health First Aid Course

Cumbria Tourism, Windermere Road
Staveley, Kendal, LA8 9PL
September 26 @ 1:30 pm - 4:30 pm

Course content Delivered by an accredited trainer with MHFA England and the Royal, Society for Public Health, this FREE workshop is designed to provide essential knowledge and confidence in mental health. You will learn skills on how to listen, reassure and respond positively and effectively, to those experiencing poor mental health. ▪ Awareness of common mental health conditions ▪ Signs and Symptoms ▪ Case studies (Practical) ▪ Trauma Informed Care ACE’s ▪ Provide an understanding of how to look after…

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Sep 30

How to manage, engage and nurture your staff from start to finish workshop

Cumbria Tourism, Windermere Road
Staveley, Kendal, LA8 9PL
September 30 @ 10:00 am - 4:00 pm

Given the serious challenges with recruitment and retention in the tourism industry it’s important you ensure the employee journey with your business is a positive one.  Knowing what you need to do (by law) and what you can do (best practice) will help attract and retain competent team members. This workshop will walk you through your employee’s journey with you starting with recruitment and concluding with their departure.  We will talk about what you need to have done to comply…

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Oct 15

Customer Service Workshop

Cumbria Tourism, Windermere Road
Staveley, Kendal, LA8 9PL
October 15 @ 1:30 pm - 4:30 pm

Why attend: This FREE workshop will help employers/employees to understand the importance of good customer service. It looks at the importance of appropriate behaviour and communication techniques and the consequences of not getting this right. Who should attend: Employers/employees working in a customer service role who deal directly with customers face to face, over the phone or by email. Why it’s important: No matter what size/type of business you operate, excellent customer service needs to be at its core, if…

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Oct 29

Working with Social Media Influencers Workshop

Cumbria Tourism, Windermere Road
Staveley, Kendal, LA8 9PL
October 29 @ 9:30 am - 12:30 pm

This course is fully booked but we will be adding another date – please email Sam stollerson@cumbriatourism.org to be added to the waiting list Course content Are you wondering how social media influencers could help increase your company’s reach and reputation? This FREE workshop will help you understand what influencer marketing is all about and collect some useful tips for finding and evaluating potential influencers who could make a positive difference to your business. It will cover: What is a…

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Nov 12

Make the Most of Media Interviews Workshop

The Villa Levens, Brettargh Holt
Kendal, Cumbria LA8 8EA United Kingdom
November 12 @ 9:30 am - 12:30 pm

Do you want to brush up on your interview skills and get some top tips for dealing with radio and TV? Our PR team are holding this FREE workshop on Tuesday 12th November at The Villa Levens. With two broadcast journalists in the ranks, we have first-hand experience of making stories work in the fast-changing world of broadcast media. Including first-hand advice and interview practice, the three hours session will help you better understand the specific needs of radio and TV…

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Contact Sam Tollerson on
01539 822222 or stollerson@cumbriatourism.org