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Oct 01

Complaint Handling Course

Cumbria Tourism, Windermere Road
Staveley, Kendal, LA8 9PL
October 1 @ 1:00 pm - 5:30 pm

Course content This is a FREE half day course designed to help front line staff deal with customer complaints and difficult situations.  The course is will be run by Cath Dutton from People Junction and the course content is as follows: Discover why people complain Identify the benefits of handling complaints and difficult situations effectively Learn to handle complaints and difficult situations successfully Effective communication skills Learn how to handle aggressive or abusive behaviour Master your own emotions when dealing…

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Nov 06
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Mental Health First Aid Course

Cumbria Tourism, Windermere Road
Staveley, Kendal, LA8 9PL
November 6 @ 1:30 pm - 4:30 pm

Course content Delivered by an accredited trainer with MHFA England and the Royal, Society for Public Health, this FREE workshop is designed to provide essential knowledge and confidence in mental health. You will learn skills on how to listen, reassure and respond positively and effectively, to those experiencing poor mental health. ▪ Awareness of common mental health conditions ▪ Signs and Symptoms ▪ Case studies (Practical) ▪ Trauma Informed Care ACE’s ▪ Provide an understanding of how to look after…

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Contact Sam Tollerson on
01539 822222 or stollerson@cumbriatourism.org