Privacy Policy

Cumbria Tourism is committed to preserving the privacy of all visitors to its websites, and Please read the following Privacy Policy to understand how we use and protect the information that you provide to us. Cumbria Tourism may revise this Privacy Policy at any time by updating this posting. You should check this website from time to time to review the then current Privacy Policy.

About us
Cumbria Tourism is a company limited by guarantee registered under number 3027358 with registered offices at Windermere Road, Staveley, Kendal LA8 9PL. We are registered under General Data Protection Regulation as a data controller, under registration number Z5126632. Our data protection officer can be contacted at

Information that we may collect from you

When you use this site you may submit information to us through our on-line shop and enquiry forms for the following reasons:

  • Purchasing Cumbria Tourism products from our online shop
  • Contacting us using our contact page form

Purchasing Cumbria Tourism products from our online shop
When you purchase Cumbria Tourism membership or other marketing products via our online shop, the transaction is recorded, and an invoice is generated. This data is held securely as a record of purchases made. We never sell, share or transfer your personal information with any third party.

Contacting us using our contact page form
When you contact us using our contact page or online chat, your name and email address are sent to Cumbria Tourism along with your request. We will use your details only to help you with your enquiry and only will forward your enquiry to the relevant Golakes business advertiser if the enquiry contains a request relating to that business. We will never share or sell your contact details with any other third party.


Use of your information
We will hold your information securely and use it only in compliance with the General Data Protection Regulation (GDPR 2018). We will use your information to provide you with the products and any information that you have requested. We may also use and analyse the information we collect so that we can administer, support, improve and develop our business.

Disclosure of your information
The only parties to whom we may disclose your information are as follows:

  • Our employees who process the information for the purposes for which you have made it available to us
  • Our suppliers, partners, advisers and auditors who may have incidental or necessary access to your information in the process of providing services to us, however they will be obliged to treat your information as confidential

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Transfers of Data
Although information that you submit to us by email or through on-line booking enquiry service on this website may, incidentally in the course of transmission, be transferred outside the European Economic Area (EEA) we will not otherwise transfer your information outside the EEA. This is because the laws protecting information outside the EEA may be less protective than those within the EEA where data protection laws are harmonised.

Cookies are small files that web sites can send to your computer, which can enhance your experience of a website by, for example, remembering who you are and what you are interested in. This website only uses session cookies. Session cookies do not collect any personal information about you such as your name or address and are not stored on your hard drive once you leave this website. Our session cookies track information about your current session on the website, so that you don’t have to re-type information.

NB for the purposes of a temporary survey we are using a cookie KSSurvey to record which survey you have been invited to complete.

If you wish, you are able to reject or disable cookies by adjusting your browser settings, however, this may adversely affect your experience of using this website. If you are not sure how to do this, then the Help Files on your browser should assist, or alternatively, visit for more information about cookies including instructions on disabling cookies.

Security and data retention
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or for as long as the law requires.

Accessing and updating
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. You may also request that your details are removed from our database. If you wish to do this, please contact our data protection officer Amanda MacIntyre at and provide a subject access request. Your request will be handled with 1 calendar month.


Cumbria Tourism Awards

Any data you provide via a Cumbria Tourism Awards entry will be handled in accordance with the Organiser’s privacy policy, VisitEngland’s privacy policy and OpenWater’s privacy policy (application software provider) available on their websites. The Organiser, VisitEngland and OpenWater reserve the right to amend their privacy policies from time to time, and new versions will be provided on their websites. The most up to date version of any policies hosted on their websites will bind you and them.