Description
Welcome Host is a practical, one-day introduction to customer service excellence. For individuals working (or starting) in customer-facing roles, it builds a strong foundation in communication, service standards, problem-handling and customer-oriented thinking.
This customer-service training course aimed especially at people working (or about to work) in customer-facing roles. The course combines inspirational presentations, group activities and individual action planning. It’s designed to be engaging and practical.
Topics covered include:
- Understanding your customers
- Delivering excellent service
- Communication (verbal, written, body language)
- How to give clear information/advice
- Meeting varied customer needs (accessibility, different ages, cultures)
- Handling complaints and difficult situations
- Ways to boost business through repeat custom and referrals
