The Government has produced a series of sector specific guides which are relevant for tourism and hospitality businesses, covering issues such as: social distancing for workers, cleaning the workplace, PPE and evaluating risk.

Heritage locations

Hotels and guest accommodation

Offices and similar indoor environments

Performing arts

Providers of grassroots sport and gym/leisure facilities

Restaurants, pubs, bars and takeaway services



The Visitor Economy


What happens if a member of staff suspects they have COVID-19?

If a worker develops symptoms, they should request a free test as soon as their symptoms start. Once they have ordered the test, they’ll be asked by the NHS Test and Trace service to provide details of anyone who they have been in close recent contact with. This will not automatically be all their co-workers, but anyone who meets the definition of a close contact.

Close contacts at this stage do not need to self-isolate unless requested to do so by NHS Test and Trace or a public health professional, but they should:

  • Avoid contact with people at high increased risk of severe illness from coronavirus, such as people with pre-existing medical conditions
  • Take extra care in practising social distancing and good hygiene
  • Watch out for symptoms and self-isolate if they also show signs of coronavirus

Employers may need to keep staff informed about COVID-19 cases among their colleagues. However, employers should not name the individual. If a co-worker is at risk because of close contact with the positive case, then they will be notified to self-isolate by the NHS Test and Trace service. Employers should make sure their workplaces are safe by regular cleaning and by encouraging good hygiene practice.

If the person with symptoms tests positive for COVID-19, the NHS Test and Trace service will notify their close contacts and instruct them to self-isolate – by phone call, text message, email or letter. The period of self-isolation will be for up to 14 days.

See the full guidance on NHS Test and Trace service in the Workplace

What are the new legal requirements for self-isolation?

From Monday 28 September, a person could be fined if they do not stay at home and self-isolate following a positive test result for COVID-19, or if they are contacted by NHS Test and Trace and instructed to self-isolate because they are a contact of someone who has had a positive test result.

From this date, if they test positive for COVID-19, it will also be an offence to knowingly provide false information about their close contacts to NHS Test and Trace. Failure to comply with these requirements may result in a fine of up to £10,000.

Reading, Resource, Trusted Supplier & Best Practice

There are many additional papers, helpful guides and tips from both our industry and others. We will add to this area as more information is available. If you find something you think will interesting for our members, please send it in and we will add it. (Please note, Cumbria Tourism cannot endorse any guidance that does not come from official channels).


Other Information & Guidance

Government guidance on cleaning in non-healthcare settings

Working Safely during Coronavirus Covid-19

COVID-19: EU Guidance for the progressive resuming of tourism services and for health protocols in hospitality establishments

HIT Training Infection Control and Safe Working

Getting operational after lockdown

OUR PLAN TO REBUILD: The UK Government’s COVID-19 recovery strategy

WHO Operational considerations for COVID-19 management in the accommodation sector

Guidance for providers of outdoor facilities on the phased return of sport and recreation in England


Interesting Blogs



Public Health England Stay Alert to Stay Safe resources


Trusted Suppliers

H & H Reed Social Distancing Support Bundle


Best Practice

Hilton defining new standards of cleanliness


For further information

Contact Reception on
01539 822222 or